MONOLITH SUPPORT CENTER

How can we help?

Help for MONOLITH coordinates, Coordinate Deeds, Xaman, tiles, profiles, direct $XRP payments, the Tile Market, the Merch Store and common technical issues.

Claims & Deeds Tiles & Profiles Tile Market $XRP Payments Merch Store Technical Help Security Contact Support

Mobile users Open MONOLITH directly in Safari, Chrome or another regular browser. Avoid in-app browsers inside 𝕏, Facebook, Instagram or other apps when using Xaman sign-in or payment flows.

Claims & Coordinate Deeds

MONOLITH coordinates are wallet-linked digital real estate. A claimed coordinate receives a Coordinate Deed NFT as ownership proof.

Claim a Coordinate

Choose an available coordinate, complete the claim flow and sign the required Xaman request using the wallet that will own the coordinate.

Open Claim Page

Accept Your Deed

After the Coordinate Deed NFT is minted, you may need to accept the NFT offer in Xaman before delivery is complete.

Open your tile page. If acceptance is still required, MONOLITH displays an Accept Deed action.

Deed Not Showing Yet

Do not repeat the claim payment. Check the coordinate page first. If the deed is still pending, contact support with the coordinate and relevant XRPL transaction hash.

Free Trial

Trial tiles are previews and do not create permanent ownership or a Coordinate Deed NFT.

Free Trial

Tiles, Profiles & Editing

Your tile is the public page attached to your MONOLITH coordinate.

Edit Your Tile

Use the wallet that owns the coordinate when signing into owner tools. MONOLITH verifies wallet control before allowing protected edits.

Images & Media

Use supported image formats and stay within the upload limits shown by the editor. If an upload fails, retry from a normal browser before submitting the same file repeatedly.

Find a Coordinate or Person

Use the MONOLITH Directory to search coordinates, people, storefronts and places.

Open Directory

Public Tile Problems

If your tile is live but something is missing, first refresh the page or open it in a private browser window. If the issue continues, contact support with the coordinate and a screenshot.

Tile Market

The Tile Market is where eligible MONOLITH coordinates can be listed and transferred.

Buying a Tile

Review the coordinate, seller and transaction details before signing anything in Xaman.

Open Tile Market

Selling a Tile

Seller controls are wallet-protected. Use the wallet that currently owns the coordinate and its deed.

Ownership Changed

MONOLITH ownership-sensitive features depend on current wallet ownership. If ownership has changed, protected seller or owner actions may stop until the new state is recognized.

Market Transaction Issue

Keep the coordinate, public wallet addresses involved and XRPL transaction hash. Do not repeat a payment simply because the browser has not updated yet.

$XRP Payments & Xaman

MONOLITH uses the XRP Ledger for wallet authentication and transaction settlement.

Xaman Sign-In

Signing a MONOLITH sign-in request proves control of the public XRPL wallet. It does not require sharing your seed phrase or private key.

Payment Pending

A signed request is not automatically treated as payment. MONOLITH verifies the validated XRPL transaction before completing payment state.

Payment Failed

Do not manually send another payment unless the MONOLITH flow specifically tells you to. Keep the transaction hash and contact support if funds were already sent.

Direct Tile Payments

Claimed tiles can support direct $XRP payment utilities. Always verify the destination and amount shown in Xaman before signing.

MONOLITH Merch Store

Buyers can purchase physical merchandise with $XRP from verified MONOLITH sellers.

Buyer Help

Get help with carts, checkout, orders, shipping, payments and refunds.

Merch Help Center

Seller Help

Manage seller verification, products, inventory, shipping, orders, fulfillment and notifications.

Seller Center

Merch Rules

Review product restrictions, seller responsibilities and marketplace rules.

Read Merch Rules

Seller Payout or Refund Issue

Include the MONOLITH order ID and relevant XRPL transaction hash when contacting support. Never send private wallet credentials.

Browser & Technical Help

Xaman Doesn't Open

Use Safari, Chrome or another normal browser.
Avoid embedded social-media browsers.
Make sure Xaman is installed and current.
Retry the MONOLITH action from the original page.

Page Looks Outdated

Refresh the page.
Close and reopen the browser tab.
Try a private or incognito window.
Verify that you are on monolithxrpl.com.

Wrong Wallet

Protected MONOLITH actions must use the wallet that owns or controls the relevant coordinate, order or seller account.

Unexpected Error

Stop before repeating a payment. Capture the exact message shown, the page you were using and any related transaction hash, then contact support.

MONOLITH Security Rules

MONOLITH will never ask for your wallet seed phrase or private key. Review every Xaman request before signing. Verify that you are using monolithxrpl.com. Public wallet addresses and XRPL transaction hashes are safe to provide when support needs them to investigate an issue.

Contact MONOLITH Support

If the Help Center does not solve the problem, send enough information for the issue to be investigated without exposing private wallet credentials.

The MONOLITH coordinate, order ID or page involved
Your public XRPL wallet address if relevant
The XRPL transaction hash if money moved
A screenshot or the exact error message
A short explanation of what you were trying to do

Email Support DM @mrcauliman on 𝕏 Return to Entrance